Terms and Conditions of Kyrgyzstan hotel reservation services on OrexCA.com

General Provisions

OrexCA.com is an online hotel and tourism services reservation system covering Central Asia and the Caucases.

OrexCA.com, further referred to as "Service Provider", provides hotel reservation services to the Client only after the Client has read through and agreed to the terms of the present Agreement.

The reservation is performed based on the contracts concluded between OrexCA.com and hotels. Hotel reservation in hotels of Kyrgyzstan is performed in accordance with the terms and regulations applied by the respective hotel.

Service Order

Ordering of services is performed based on the Hotel Reservation Form being carefully completed by the client and submitted to the Service Provider by internet, telephone, e-mail, or any other means of communication.

Pre-confirmation of the reservation is performed by an OrexCA.com Reservation office employee within 48 hours after the submission of the application. All applications submitted on weekends or official holidays are processed on the first working day following the day off.

In exceptional cases (high season, overbooking) OrexCA.com reserves the right to replace reserved hotel with a hotel of a similar or a higher class without change in the price of stay. Upon such occurrence, the OrexCA.com Reservation office employee will inform the client immediately of any substitutions.

Costs

Cost of ordered services is fixed according to the prices specified on portal "OrexCA.com" at the moment of submission of application.

All prices for accommodation in Kyrgyzstan are indicated in US Dollars, Euros or KGS (Kyrgyz national currency) and are effective for individual tourists.

Group discounts are provided upon Client's request.

Costs for breakfast and taxes are included (if not specified).

Hotel reservations are performed based on either a guaranteed basis (pre-payment for first day of stay), or non-guaranteed basis (the full cost of service paid upon client's arrival at hotel).

Please note!
When hotel reservation is performed using non-guaranteed basis, Service Provider can guarantee the availability of rooms only on the day of confirmation of service order. When guaranteed order is submitted to hotel by a different guest, hotel reserves the right to sell the room to that guest, whereas the earlier submitted non-guaranteed reservation may be cancelled without notification of submission to the Service Provider.

The Client must timely confirm completion of payment to an OrexCA.com Reservation office employee. In case confirmation is delayed, OrexCA.com reserves the right to cancel the reservation.

Liability forms and terms of payment:

Payment is to be made no later than 72 hours prior to accommodation.

Payment by bank transfer:
The Client is requested to transfer the amount of purchase to the account of our company based on the invoice amount. After successful transfer, you are requested to provide the following data to the OrexCA.com: Reservation Office: date, amount and transfer ID number, name of sender or company title, reservation number (provided by reservation unit).

Please note!
All bank fees are to be paid by the Client.

Payment in cash at hotel:
If non-guaranteed reservation is chosen, payment may be performed in cash on the day of arrival at hotel.

Please note!
When hotel reservation is performed using non-guaranteed basis, Service Provider can guarantee the availability of rooms only on the day of confirmation of service order. When the guaranteed order is submitted to hotel by a different guest, the hotel reserves the right to sell the room to that guest, whereas the earlier submitted non-guaranteed reservation may be cancelled without notification submission to Service Provider.

Safety and Confidentiality

All personal data provided by the Client is used solely for service provision by the Provider.

The service Provider promises not to publish, sell, or transmit data received from the Client to any third parties which are not part of the reservation process.
This is, however, not applicable to service providers (hotels), which must receive the data to process the order.

Cancellation policy

Upon the timely request of the Client for the cancellation of pre-paid order, the service Provider reimburses the full amount of payment except for costs of bank transfer fees. In case of late cancellation of booking (less than 4 days before arrival), or when the hotel informs us of client's non-arrival at hotel (NO SHOW) the Client will be liable for charge equal to one night stay at the hotel requested.

Disclaimer

The reservation system of OrexCA.com is designed for private use. Use of any material published on the web portal is prohibited without written permission issued by the service Provider.

The Provider neither takes any responsibility nor guarantees that any information from the hotel database is up to date or accurate. The service Provider does not take any responsibility for goods or services provided by the hotels integrated into the reservation system.

The service Provider does not take responsibility for any inaccurate data entered by the Client when filling out the hotel booking form. The Client must precisely enter their e-mail address, as all further information will be communicated to the Client by e-mail.

The person submitting the Reservation form to the Service Provider represents all tourists named under this Reservation form, and bears responsibility to OrexCA.com for the accuracy of the data provided in the Reservation form, and for the fulfillment by all guests of all engagements, including engagements on the payment of services and fees due in case of cancellation of the pre-ordered services.

The Parties are exempted from the liability for their engagements in case of certain contingencies (force-majeur) such as earthquake, flood, fire, typhoon, hurricane, drifting, hostilities, government regulations, mass diseases, strikes, changes in visa regulations, limitations of transfers, prohibitions of trade operations with some countries as a result of international approvals and other circumstances, independent of the Parties' will. In case of such contingencies each of the Parties must inform the other Party within the shortest possible time.

Claims

If any claims occur on the client's part during service provision, the Client should refer to OrexCA.com in written form 3 days before service order execution is complete.

Other terms

The service Provider reserves the right to change, add or cancel any terms or conditions which stipulate the provision of services on this web portal.